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Emma can help you with most questions regarding orders, deliveries, returns, products and payments – 24/7.
If your inquiry requires personal assistance, Emma can help you create a support case or connect you with a customer service agent when live chat is available.
Depending on your inquiry and the time of day, she may:
Connect you directly to a live chat agent.
Help you create a support request for our customer service team.
Our regular live chat hours are usually mon-fri:
09:00–12:00
13:00–15:30
Please note that all opening hours are stated in Swedish time (CET/CEST).
If you prefer to contact us by email, you can reach us at:
To help us assist you as quickly as possible, please include relevant information such as your order number, product details, images (if applicable), and a detailed description of your inquiry.
If you wish to make a return or submit a claim, please click the button below.
A great way to start working with us is through our affiliate program, where we also discover many of our future collaborators. Apply here: https://app.metapic.com/signup
We are currently pausing new paid collaborations, but we’re always open to gifted collaborations with creators who have at least 10,000 followers on Instagram or TikTok.
Think you’re a great match? Email us at [email protected] (in English) with links to your social media channels, and we’ll get back to you if there’s a fit.
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